Frequently Asked Questions

How much will I save?

Our highly predictable, transparent and aggressive fee structure, typically saving merchants more than 90% on transaction fees is a simple, secure alternative to debit and credit cards. It also includes instant settlement.

Enterprise integrations

Wonderful's instant bank payment service can be integrated with your checkout. Our public API will be released shortly. Contact our team to find out how much we can save your enterprise business on transaction processing fees.

Why we don't take cards

We do not take a percentage of funds raised, ask for tips, or do anything that prevents 100% of donations going to the causes that charity supporters are so passionate about. We are inspired and driven by that passion.

Payment security

Payments made through Wonderful are simple, fast and secure. Wonderful is an Authorised Payment Institution regulated by the Financial Conduct Authority and uses Open Banking to facilitate payment initiation.

WooCommerce Plugin Installation

Ready to start saving BIG on transaction fees? Read our step by step guide to downloading and installing the Wonderful Payments instant bank payments WooCommerce extension for WordPress. Powered by Open Banking. Delivered by Wonderful - an FCA Authorised Payment Institution.

Gift Aid

Gift Aid allows charities to generate an additional 25% on donations, at no extra cost to the donor. Find out how to apply Gift Aid and how your charity can download the data required to reclaim Gift Aid.

How To

Quick payment

Welcome to the first in our series of How to clips! In this video, I’m going to show you how to create, copy, and share a Quick Payment link or QR code. Before we dive in, here’s something important to note: Quick Payments are single-use. That means they’re perfect for sending a specific payment request to a specific customer for a specific amount. If you need something more flexible – say, a link that multiple customers can use – just head over to the My Library section in Get Paid and generat

QR / link library

Welcome to the second in our series of guides! Today, I’m going to show you how to use the Library to create, store, retrieve, and share payment links that can be used over and over again. So, what’s a typical use for multiple-use payment links? Here are a few examples: * A link to share with students to pay a fixed amount course fee. * A payment QR code to display alongside the picture of a burger at a food truck. * A link to share with supporters to donate £10 to a charity fundraiser. Bu

Build an order

Welcome to the third guide in our series. Today, we’re going to explore how to use the Wonderful dashboard to build an order. But just a quick reminder: you can do all of this through our free mobile app too. Download it from the Apple App Store or from the Google Play Store. Watch the video guide Building an Order is ideal when you want to create an itemised breakdown of products or services that your payment link relates to. Here are a couple of examples: * A plumber who wants to show c

Integrations

We continue to integrate our Open Banking payment services with accountancy software providers and e-commerce platforms. In this section of the support website, you will find helpful guides, video tutorials, and download links for those that are currently live. See a complete list on our homepage to recommend an integration we haven't completed.

Get in touch

If our content isn't answering your questions, our friendly telephone support team is available from 9am-5pm Monday to Friday. Please give us a call.

0333 443 3333

Or, use the button to submit a support ticket. We'll respond promptly.