Kimberley Smith - 30th Aug, 2023
If things are going quite as you anticipated when making a donation, we're here to help. But first, let's check at exactly which point you ran into a problem. This will really help us to provide the fastest resolution.
When you make a donation with Wonderful you start on Wonderful's screens (selecting an amount, applying Gift Aid, selecting your bank) and then you are automatically connected to your bank to securely complete your payment.
If you're experiencing an issue whilst you are on Wonderful's screens, such as when filling in our donation form, please do not hesitate to contact us right away using the live chat messenger at the bottom of this screen.
However, if you are experiencing an issue at the bank stage (after being handed over to your online/mobile banking service) we advise you to contact your bank directly, at least in the first instance. Once you have received a response from your bank, please contact us.
