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How do I cancel my subscription?

Carmen James - 17th Feb, 2025

We're always sorry to when a customer decides to move on, and we want to make the cancellation process as simple as possible.

However, one of the restrictions of Open Banking, means that you will need to cancel your standing order directly with your bank. Please complete ALL the steps below to cancel your service.

Here are the steps required to cancel.

  1. Log in to the merchant dashboard and tap the down arrow to the right of your name in the top right hand corner.
  2. Select "My account."
  3. In the bottom right hand corner of the screen, you'll see a button which says "Cancel subscription." Click this and then click "OK" to confirm.

Now, cancel your standing order with your bank.

This is something we are unable to do on your behalf, though we continue to lobby to be able to handle this part of the process for our customers too. Until that happens, you'll need to cancel your standing order directly with each bank, but to help with this, here are the links to support articles from the banks:

  1. AIB
  2. Barclays
  3. BoS
  4. Coutts
  5. First Direct
  6. Halifax
  7. HSBC
  8. Lloyds
  9. Mettle
  10. Monzo
  11. Revolut
  12. RBS
  13. Santander
  14. Starling
  15. Tesco
  16. Tide
  17. TSB
  18. Ulster
  19. Virgin
  20. Zempler

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